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FAQ

Frequently Asked Questions

Q. When is the check-in and check-out time?
A. Check-in starts from 15:00 untill midnight and check-out is until 11:00.  

Q. Is late check-out / early check-in possible?
A. Unfortunately, we do not accept late check-out or early check-in.  

Q. Do you have any curfew hour?
A. Yes, check-in is only possible until midnight. Should you arrive after this time, please notify your estimated arrival time via email or contact us directly. 

 Q. Is there any internet access?
A. Yes, free Wi-Fi is provided throughout the property.   

Q. Can you store my luggage?A. Yes, we can store your luggage at the Front Desk before check-in and after check-out.
If you would like to send before the arrival day, the address is as below:
✳ Make sure the booker's full name and the check-in & check-out date is written on the package in English. 

Q. Can we request for an extra bed?
A. Unfortunately we do not provide extra beds. 

Q. Do you have car park? / How much is the parking fee?
A. Yes we have, and staying guests can park your car/ motor bike with a fee of 500 yen per night. Reservation is required in advance, parking lot might not be available without reservation. Please notify us at least day beore your arrival or upon booking. Please call us in advance if you are driving 2 or above ton truck.   

Q. Do you have non-smoking rooms?
A. Yes, we have but the request is based on the availability. Please inform us your preference in advance.  

Q. What type of credit card can I use for payment?
A. You can pay with Visa, Master, DC, JCB, and UC. 

Q. Can I pay my reservation fee before arrival?
A. Yes, you can pay in advance if you pay by credit card. 

Q. Do you have room services?
A. Unfortunately we do not have any room services.  

Q. Do you accommodate pets?
A. Unfortunately, we do not accept pets apart from guide dogs.
✳ We may ask you to show the certification. 

Q. Can you arrange any anniversary cakes or flowers?
A. Unfortunately, we do not provide such service here. 

Q. How much is the parking fee?
A. Staying guest can park at our car park with a fee of 500 yen/per day  

Q. Can we request a humidifier?
A. We can provide upon request at front desk. 

Q. Do you provide yukatas?
A. Unfortunately we do not have any yukatas but you will find a set of pyjamas and slippers in each room.
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